Overview
The Issues widget highlights the most frequent or longest issues recorded, displayed as a Pareto chart.
Why it matters
Recurring issues drain output and operator focus. Highlighting them allows managers to prioritize the most impactful problems.
How it works
Choose to view issues by duration or frequency.
Sort by tags, devices, assignee, status, or type.
Compare today’s issues vs. yesterday’s in a Pareto chart.
How to apply
Use duration view for leadership reviews; use frequency view for operator-level coaching.
Track whether corrective actions reduce recurrence over time.
Assign responsibility and follow up during team meetings.
Tips and pitfalls
Don’t just identify issues—assign ownership and follow through.
Avoid chasing every minor issue; focus on those with the biggest impact.