Overview
In addition to tagging issues from the Issues module, you can also tag downtime events directly from the Uptime page. This allows operators and supervisors to quickly assign reasons while reviewing machine performance. This guide explains how to tag, split, and save issues on the Uptime page.
Prerequisites
Access to the Uptime page
Permissions to tag issues
Pre-configured downtime tags in your Guidewheel account
Step-by-Step Instructions
1. Open an Issue
Go to the Uptime page.
Locate a downtime event that generated an issue.
Click Update issue.
2. Apply a Tag
In the update window, either:
Click Show more tags to view available tags, or
Type the tag name into the search box.
Select the correct tag for the issue.
3. (Optional) Split an Issue
In the update window, click the Split issue option.
Assign separate tags to each portion of the downtime event.
Example: If part of the downtime was due to a material jam and part was due to a mechanical fault.
Best practice: keep one tag per issue whenever possible. Split only when multiple causes clearly exist.
4. Save Changes
Once tagging (and splitting, if needed) is complete, click Save.
The issue will be updated with your selected tag(s).
Tips & Best Practices
Use the Uptime page for real-time tagging while reviewing machine performance.
Only split issues when necessary — consistent one-to-one tagging ensures clearer reporting.
If unsure which tag to use, align with your team’s downtime tagging standards.
Troubleshooting
Can’t find the right tag → Use Show more tags to expand the list, or confirm that the tag is configured in your account.
Issue not saving → Check your permissions and confirm that the machine has an active issue to update.
Split issue not applying correctly → Ensure each split portion has a tag before clicking Save.