Overview
Tagging issues in the Issues module helps supervisors and plant managers track the reasons for downtime and ensure accurate reporting. Tags allow your team to categorize issues consistently and make analysis more meaningful. This guide explains how to tag issues individually or in bulk.
Prerequisites
Access to the Issues module
Permissions to tag or manage issues
Pre-configured tags available in your Guidewheel account
Step-by-Step Instructions
1. Tag an Individual Issue
Go to the Issues tab.
Locate the device and issue you want to tag.
Click the issue to open details.
Select Tag and choose the appropriate tag from the list.
Best practice: use one tag per issue.
2. Tag Multiple Issues at Once
In the Issues tab, check the box next to each issue you want to update.
Click Change tag at the top.
Select a tag from the list.
Confirm to apply the tag to all selected issues.
3. Other Bulk Actions
From the Issues tab, after selecting multiple issues, you can also:
Close issues
Acknowledge issues
Delete issues (if applicable)
4. Filter Issues for Easier Tagging
Use the filter options in the Issues tab.
Filter by device to only see relevant equipment.
Filter by shift to review downtime events from your team’s shift.
Helpful for shift supervisors who want to tag only the issues from their shift.
Tips & Best Practices
Tag issues as soon as possible so reason codes are accurate and fresh in memory.
Keep tags consistent across the team to make analysis easier.
Use shift filters to ensure supervisors only tag issues relevant to their shift.
Review tagged issues regularly in the Analysis tab to identify top downtime causes.
Troubleshooting
Can’t find the right tag → Confirm that tags are pre-configured in your Guidewheel account.
Accidentally applied the wrong tag → Select the issue(s) again and use Change tag to correct it.
Missing issues in view → Check your filters (device or shift) and expand the time range if needed