Overview
This article explains how to log in to Guidewheel for the first time. It covers what you need before logging in, how to reset your password if needed, and important notes about usernames. This guide is for all users who need access to Guidewheel.
Prerequisites
A valid username (different from your email address)
A 12-character password
Access to your workplace email
Step-by-Step Instructions
Go to the Guidewheel login page.
Enter your username (note: this is not your email address).
Enter your 12-character password.
Click Login.
If you forgot your password:
Click Forgot password.
Enter your workplace email.
Check your inbox for the password reset email and follow the instructions.
If you don’t know your username or need further assistance, contact a team member who already uses Guidewheel or reach out to your Customer Success Representative.
Tips & Best Practices
Double-check that you are using your username, not your email, when logging in.
Save your login credentials in a secure password manager for quick access.
If the password reset email does not appear, check your spam/junk folder.
Troubleshooting
Symptom: You enter your email instead of your username and cannot log in.
Fix: Make sure to use your username. Your email will not work as a login.
Symptom: Password reset email not received.
Fix: Confirm that you entered your workplace email, then check spam/junk folders. If still missing, contact your Customer Success Representative.