At Guidewheel, we’re committed to ensuring you get the help you need, whenever you need it. To make this as seamless as possible, we offer multiple ways to access support and find answers to your questions.
Support Channels - How To Get Help
Chat Support
Where to Find It: Log in to the Guidewheel system and use the built-in chat feature at the bottom right of the screen.
Best For:
Quick questions about using the platform
Immediate troubleshooting for minor issues
Guidance on where to find specific features or resources
Average Response Time: 30-60 Minutes
Email Support
Email Address: [email protected]
Best For:
Requests that may require attachments or more in-depth responses
Reported unexpected behavior or bugs
Detailed troubleshooting or technical issues
Email is a great option when your request involves multiple steps or when you're experiencing an issue that isn't time-sensitive
Guaranteed Response Time: Less than 1 business day
Knowledge Base Articles
Where to Find It: Support.guidewheel.app
Best For:
Self-service troubleshooting
Learning about product features and capabilities
Accessing guides for setup, configurations, and best practices
Our knowledge base is always available and regularly updated with articles to help you get the most out of Guidewheel.
What We Can Help With
Our Support Team is here to assist with:
Technical Issues: Troubleshooting bugs, login problems, hardware malfunctions, or unexpected system behavior.
Using Guidewheel Features: Understanding how to navigate and make the most of the platform’s tools.
Setup and Configuration: Help with installations, updates, or custom system configurations.
Error Resolution: Diagnosing and resolving error messages or disruptions in functionality.
Documentation Assistance: Guidance on accessing or interpreting help documentation.
If your question involves long-term strategy, integrations, or product roadmaps, your Customer Success manager is best suited to assist. If you're not sure who your Customer Success Manager is, reach out to Support and we can point you in the right direction.
What’s Next?
Whether you reach out via chat or email, our team is ready to help resolve your issue quickly and effectively. And don’t forget to check out the knowledge base for answers to frequently asked questions.
We’re here to ensure your experience with Guidewheel is seamless and successful!