Overview
Downtime tags let your team classify and track downtime events directly from the Issues page, Uptime page, or Sidekick. This helps ensure accurate reporting and analysis of planned and unplanned downtime.
Prerequisites
Admin permissions to access Settings
Downtime tagging enabled in your Guidewheel account
Step-by-Step Instructions
Go to Settings.
Select Configurations.
Click Tags.
Select the + button to create a new tag.
Enter the Tag name (e.g., “Maintenance,” “Material Shortage”).
Keep Tag type set to Issues.
Choose whether the tag applies to:
Planned downtime
Unplanned downtime
Both
Neither
(Optional) Assign a color to the tag.
Example: Use red for unplanned downtime and blue for planned downtime.
Click Save to finalize the tag.
Tips & Best Practices
Most customers find 15–25 downtime tags provides enough coverage without overwhelming operators.
Use consistent naming conventions (e.g., “Planned – Maintenance,” “Unplanned – Power Outage”) to keep reports clear.
Apply colors strategically so operators can quickly identify tag categories.
Troubleshooting
Symptom: Team cannot see downtime tags when logging an issue.
Fix: Confirm the tag type is set to Issues and saved correctly.Symptom: Too many tags appear, confusing operators.
Fix: Review and consolidate tags; aim for no more than 25 active downtime tags.