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How to Enable or Disable Alerts for Devices

Manage alert activity for planned downtime, holidays, or maintenance periods.

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Written by Grant Markin
Updated this week

Overview:
You can temporarily disable alerts for one or more devices during scheduled downtime to prevent unnecessary notifications. This article explains how to disable and re-enable alerts in Guidewheel. Ideal for plant managers and team leads preparing for maintenance or partial operations.

Step-by-Step Instructions:

To Disable Alerts:

  1. Click Issues in the left-hand menu, then select the Alerts tab at the top.

  2. In the Devices list, select one or more machines. You can also filter by other criteria using the search bar.

  3. Click the checkbox at the top of the table to select all or specific alerts related to the devices.

  4. Click DISABLE to temporarily turn off those alerts.

To Re-enable Alerts:

  1. Return to the same Alerts tab via Issues.

  2. Use the same filter or search to find the previously disabled alerts.

  3. Select the checkbox(es) and click ENABLE to resume alert monitoring.

Tips & Best Practices:

  • Disabling alerts is useful during holidays, maintenance days, and equipment trials.

  • Re-enable alerts promptly after downtime to maintain accurate issue tracking.

  • Document who disabled and re-enabled alerts for accountability during audits.

Troubleshooting:

  • If the DISABLE or ENABLE buttons don’t work:

    • Confirm you have appropriate user permissions.

    • Refresh the page and try again.

    • Check that your alert selection matches active alert rules.

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