Overview
Splitting an Issue allows you to divide a single downtime event into two separate Issues. This is useful when the cause changes mid-event or when different Tags should be applied to different time periods.
Prerequisites
Access to the Uptime page or Issues page
Permission to edit Issues
Relevant Tags already created (if applicable)
Step-by-Step Instructions
Open the Issue:
From the Uptime page, click directly on the Issue.
Or go to the Issues page and select the Edit button on the Issue you want to update.
Click Split Issue.
Use the slider at the top of the modal to drag and set the correct split time.
Add Tags to each half of the Issue:
Use the Tags field under each event section.
Apply the appropriate Tagging downtime reason for each portion.
Set the end time:
Enter an End time for the second Issue.
Or leave the second Issue marked as Ongoing if the downtime is still occurring.
Click Save.
Tips & Best Practices
Split Issues when the root cause changes during downtime.
Add clear, accurate Tags to improve reporting in the Scoreboard.
Use the slider carefully to align with the correct timestamp on the chart.
If the Issue is still active, leave the second half marked Ongoing to ensure accurate tracking.