Overview:
The Issues Page is where all automatically triggered downtime events are collected and managed. It’s designed for operators, supervisors, and team leads to investigate production losses, apply downtime tags, and take corrective action.
Step-by-Step Overview:
Find the Issues Page
Navigate using the left-hand menu and click on Issues.
View Current and Historical Issues
By default, you’ll see all unresolved issues across your selected device list.
Use filters to narrow by machine, date, shift, tag, or assignee.
Tag and Assign Issues
Click into any issue to add a Downtime Code (Tag).
You can also assign it to a team member and add notes.
Update Status
Issues can be marked as Acknowledged or Closed to indicate progress.
Analyze Trends
Use the filter and export features to group issues by reason, machine, or team.
Tips & Best Practices:
Encourage teams to tag issues at the end of each shift to keep data clean.
Use consistent tags across shifts to make reporting more actionable.
Troubleshooting:
If you don’t see recent issues, confirm that:
Alerts are active and triggering.
Filters on the Issues Page are not hiding the events.
Your device list and date range are correctly set.