Overview:
If you're seeing "No Data Available" across one or more devices, this article helps you pinpoint whether the issue is sensor-related, network-related, or hardware-related. This guide is for operators, technicians, and engineers responsible for initial system checks.
If preferred, view this as a flow chart at the bottom of the page.
Step-by-Step Instructions:
Determine Scope: Check if the issue is affecting all machines or just one.
If all machines are impacted, continue with network checks.
If only one machine is affected, continue with sensor and device checks.
Check CT Sensor Setup:
Make sure the green end of the CT sensor is fully plugged into the Guidewheel meter.
Follow the CT sensor wire to ensure there’s no damage and all soldered connections are intact.
Confirm that the CT sensor is securely clipped onto phase 1 power.
Check Device Power:
Ensure the meter is powered on.
If unsure, power cycle the meter.
Check Internet Connection on the Meter:
Verify that the meter is connected to the internet. The network icon should be blinking.
If not, power cycle the meter.
Check Router Connection (based on connection type):
LTE Router: Look for at least one green bar on the side of the router. If needed, adjust antennas and power cycle the router. It may take up to 15 minutes to reconnect.
WiFi: Power cycle the WiFi router.
Ethernet: Test the cable by plugging it into a laptop to verify connection.
Still Not Resolved?
Contact Guidewheel Support for further troubleshooting.
Tips & Best Practices:
Always confirm sensor placement and cabling before restarting network equipment.
Keep LTE router antennas vertical and spaced apart.
